Customer Support Agent

Your role at ScrapeAtlas

Be a knowledgeable point of contact for people building with ScrapeAtlas. You’ll investigate questions, explain product behavior and give engineering enough context to resolve issues that need a code change.

What you’ll work on

• Handle email questions about API keys, credits, billing and endpoint usage.

• Reproduce reported problems using documentation, HTTP responses and safe diagnostic information.

• Explain solutions clearly and set accurate expectations when an issue is still being investigated.

• Prepare useful engineering handoffs and improve help content when questions recur.

What you’ll bring

• Customer support experience with software, ideally APIs or developer products.

• Comfort reading JSON, HTTP status codes and API documentation.

• Patient, precise written English and good follow-through on unresolved questions.

Familiarity with usage-based billing is helpful. Availability overlapping US or European working hours is preferred.

How to apply

Share your CV or profile and relevant support experience. You may include a sample reply with all customer and confidential information removed.

Email viktor@scrapeatlas.com with “Customer Support Agent application” as the subject. Include your location, time zone and availability.